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FAQ

  • Q: How can a user delete their Xcaddie account?
  • Q: How do I create and perform a stocktake using the Xapp Pro app?
  • Q: How do I create and perform a stocktake using the Xapp Pro app?
  • Q: How do I stock in a product or delivery in Xpos?
  • Q: How do I create a new staff account in Xpos?
  • Q: How do I set up the Xero Integration with Xpos Cloud?
  • Q: How do I set up a price band in Xpos?
  • Q: How do I perform an account transfer in Xpos?
  • Q: How do I add a new product to Xpos?
  • Q: Will Universal Search show me everything?
  • Q: Can I use Universal Search to add new items or run reports?
  • Q: How do I use Universal Search?
  • Q: What is the Universal Search feature in Xpos?
  • Q: How is the stock turn calculated in Xpos Cloud?
  • Q: How do I reprint a card receipt?
  • Q: How do I make a sale on Xpos?
  • Q: What do the different colors mean when discounting an item?
  • Q: How do I apply discounts in Xpos?
  • Q: When stocking in a new product the barcode is not recognised
  • Q: I can't see a payment type on the sale screen?
  • Q: When I try to run a report over a long period of time, I get an Error message?
  • Q: How can I export Customer names and addresses for my email campaign?
  • Q: What do you recommend we use for Quarterly reports?
  • Q: I can't see Xpos on my PC/Laptop/Till anymore?
  • Q: How do I delete a customer?
  • Q: Terminal Not Configured?
  • Q: I'm having trouble locating a Voucher?
  • Q: I've forgotten my password. How do I reset it?
  • Q: I've stocked a product, and I think the margin percentage is wrong. How is it calculated?
  • Q: Why can't I print receipts, why isn't my cash drawer opening, or why aren't labels printing?
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