Q: Why can't I print receipts, why isn't my cash drawer opening, or why aren't labels printing?

A: This is usually due to the XPOS printer service not running.

How to check and restart the service:

1. On your Windows taskbar, use the search function and type XPOS printer service.
2. Double-click on XPOS Printer Service from the search results.
3. The service will automatically start if it was not running. If it was already running, a message will appear to confirm this. If you see this message, restart your PC. (Make sure you select restart, and not shutdown)
4. Once you've done this, please try printing your receipt again.