Cards & Vouchers Not Recognised, Ball Machine Not Dispensing Balls?

Our development team is currently investigating and resolving a connection issue with the ball machines.

If your ball machine is displaying the error "Cards and vouchers not recognised" (or a similar message), please follow the steps below to restore the connection:

Step 1: Perform a Full Windows Restart

1. Go to the PC connected to your ball machine.

2. Click the Windows Start icon at the bottom-left of your taskbar.

3. Select the Power button, then choose Restart.

   (Note: Please use the Windows menu restart option rather than just turning the power button on the machine off and on).

Step 2: Reopen the Xpos Printer Service

Once the computer turns back on:

1. Look at the bottom-right corner of your screen (near the clock).

2. Click the small upward arrow (^) to reveal hidden icons.

3. Click on the Xpos Printer Service icon.

Step 3: Log In (If Prompted)

1. If the app prompts you to sign in, enter your normal login details.

2. Once logged in, the connection to your ball machine should be fully restored.

Still having trouble?

If these steps do not clear the issue, please reach out to request support from a member of our team.