Q: How do I refund a partially used voucher?

A: The process involves reversing the original sale and then creating a new transaction to issue a new voucher for the correct amount.

1. Reverse the Original Sale: Find the initial transaction and select "Reverse sale". If the original transaction was linked to a customer account, reverse it back to that same account. If not, create a temporary customer account (e.g., "Voucher Refund") to reverse the transaction onto.
2. Sell a New Voucher: Begin a new sale and sell a new voucher for the full, original amount of the first voucher. This will serve as a replacement.
3. Apply Payments: To pay for the new voucher, first apply the remaining balance of the initial, partially used voucher. Then, use the balance from the customer account (the one you reversed the sale onto in step 1) to cover the rest of the payment.
4. Complete the Intended Sale: Start a new sale for the customer's desired purchase. This time, apply any secondary payment methods (like cash or card) first, and then apply the newly issued voucher. This ensures the voucher is used correctly and not fully depleted in one go.

This method correctly adjusts the voucher balances and ensures all sales and reports remain accurate. You can archive the temporary customer account afterward if you wish.