Q: What does a "Tax Mapping Error" mean, and how do I fix it?

A: A "Mapping" error, such as the example provided (Tax Mapping error: VatCode: PrePaid, ProductId:3407455, Group ID:...), indicates that a tax code used in Xpos is not correctly linked to a corresponding account in your Xero settings.

To resolve this issue, you need to review and adjust your Xero settings within Xpos:

1. Navigate to Settings.
2. Go to Apps & Integrations.
3. Select Xero.
4. Review the tax mappings to ensure that all Xpos tax codes, including the one mentioned in the error (e.g., VatCode: PrePaid), are correctly mapped to the relevant accounts in your Xero account.