FAQ
- Q: How do I process a manual refund in Xpos?
- Q: How do I reverse a sale to process a refund or exchange?
- Q: How can I verify that the competition fees have been correctly allocated?
- Q: How do I add competition entries to a sale?
- Q: How can I confirm that the prizes have been awarded correctly?
- Q: What is the process for awarding prizes?
- Q: How do I award prizes to competition winners?
- Q: How does a competition work at the till?
- Q: How do I set up a competition?
- Q: What is the purpose of creating competitions in Xpos?
- Q: How do I prompt staff to capture customer details for transactions above a certain value?
- Q: How do I change the action that happens after a sale is completed?
- Q: How do I manage competitions in the Xpos system?
- Q: What are the requirements for customers to receive Xmail emails?
- Q: What is the process for sending emails with Xmail?
- Q: How do I set up and manage Xmail campaigns?
- Q: How does Xmail work?
- Q: What is Xmail?
- Q: How can I track gift voucher activity?
- Q: Can I export or print reports?
- Q: What is the "Unpopular Products" report used for?
- Q: What information is in the "Sales Analysis" report?
- Q: What does the "Cashing Up" report show?
- Q: Can I filter the data in the reports?
- Q: What categories of reports are available?
- Q: How do I access reports in Xpos Cloud?
- Q: What is an important consideration for shared stocktaking?
- Q: What if a stocktake is completed in Xpos before a staff member sends their count?
- Q: What if a product doesn't have a barcode, how can you stocktake this?
- Q: What happens after staff have finished scanning their items?