Q: The barcode is not displaying on an email voucher.

 A: If the barcode image is not showing on an email voucher, it is likely due to the recipient's email security settings.

Here's how to resolve the issue:

• Trust the sender: Ask the user to select the "Trust Sender" or a similar option for emails coming from Xpos.
• Add to safe senders list: Advise them to add the email address xpos@mg.xpos.co.uk to their safe senders list.

If these steps don't work, the voucher can still be redeemed. A unique Voucher reference number is displayed below the image space. This reference can be manually typed into the Check Voucher field on the sales screen.