Q: What if I make a mistake on a transaction?

A: If you make a mistake on a transaction, you cannot modify the original record. The correct procedure is to:

1. Reverse the original sale.
2. Process a new, correct sale.

To ensure your records are clear, you can add a note to the new transaction. Before completing the sale, use the Internal Notes field to reference the previous transaction that you are correcting. This creates a clear digital trail of all actions taken and shows the reversal and correction.