Q: What is the process for correcting a staff error, such as selecting the wrong payment method?

A: The process for correcting a staff error

1. Find the incorrect sale and choose "Reverse Sale."
2. Process the reversal using the original (incorrect) payment method.
3. Start a new sale, manually add the items, and process the payment again using the correct method.

This ensures a clear and transparent audit trail.

For a full walkthrough, you can watch the video here: https://youtu.be/cUnXmxLRljA