Connecting to the Internet via Mobile Hotspot

If your usual internet connection is unavailable, you can use your phone's mobile hotspot to get your Windows PC online. Follow the steps below for your phone type, then connect from your PC.

Enabling a Hotspot on Android

1. Open Settings on your phone.
2. Go to Network & Internet (or Connections, depending on your phone model).
3. Tap Hotspot & Tethering.
4. Tap Wi-Fi Hotspot and toggle it On.
5. Tap Hotspot name and Password to note these down (or set your own), you'll need them to connect your PC.

Enabling a Hotspot on iPhone

1. Open Settings.
2. Tap Personal Hotspot.
3. Toggle Allow Others to Join to On.
4. Note the Wi-Fi Password shown on this screen, you'll need it to connect your PC.
5. Keep this screen open, or keep your phone unlocked, the first time you connect, some iPhones require this to allow the first connection.

Connecting from a Windows PC

1. Click the Wi-Fi icon in the bottom-right corner of the taskbar.
2. Select your phone's hotspot from the list of available networks (it will use the name you noted above).
3. Click Connect.
4. Enter the password noted from your phone when prompted.
5. Once connected, you should see "Connected" under the network name, you're now online via your phone's hotspot.

A Few Things to Note

• Using a hotspot will consume your phone's mobile data allowance, check with your network provider if you're unsure of your data limits.
• Keep your phone within a few metres of the PC for a stable connection.
• If the connection drops, check the hotspot is still switched on at the phone, some phones turn it off automatically after a period of inactivity.

If you run into any issues, please get in touch with support and we'll be happy to help.